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Mobile Banking FAQ’s
1. I am trying to log into Mobile Banking, but the questions that it is asking are not the ones I set up.
- Contact Pine River State Bank to verify enrollment in Online Banking AND Mobile Banking, the user ID, password, and verifications are the same.
2. I am not finding the Mobile Banking Application on my phone
- AppleStore- Search “Pine River State Bank Mobile Banking”
- GooglePlay (Android)- Search “PRSB Mobile Banking”
3. Can I Make Loan Payments on Mobile Banking?
- YES! To Pine River State Bank Loans
- If the option is not available, please Contact Pine River State Bank for activation
4. Can Bill Pay be accessed through Mobile Banking?
- NO
5. Can I do Mobile Deposits (Remote Deposit Capture)
- Not at this time--Coming Soon.
6. What is “SNAP BALANCE”?
- Enabling this feature will display a SNAP BALANCE Button on the login Screen. Pressing and Holding the SNAP BALANCE button allows the customer to quickly see the balance of an account WITHOUT Logging into the App. (*Note: Some Credentials are Stored on your mobile device when this feature is activated.)
- To Enable this feature, go to the Settings Tab of the Mobile Banking App.
7. Can I make Transfers between my Pine River State Bank Accounts?
- YES! Any Account on your Online Banking is visible in Mobile Banking
- If you are not seeing one of your accounts or transfers are not showing as an option, contact Pine River State Bank
8. Can I view copies of my paid checks in Mobile Banking?
- YES
9. Which Balance is my actual balance in Mobile Banking, Available or Real-Time?
- Available Balance! This balance includes any pending debit card charges.
- The Real-Time Balance is the Memo Balance.